Service et soutien ChargePilot®

We're here if you need help! 

ChargePilot® offers personal support to every customer and primary site contact*: 
You can reach our toll-free support line Monday through Friday, 8 a.m. to 6 p.m. (excluding California holidays). 

Additionally, you can contact our support team directly via email to submit your questions or issues. Your email automatically opens a support ticket, which is managed in a ticket management system (CRM) and archived after successful resolution.

• Primary Site Contact: 
  For successful ticket handling and quick contact with the customer, a "Primary Site Contact (PSC)" must be defined. This is a direct contact person at the respective ChargePilot location (on-site) who is responsible for the operation and maintenance of the charging solution:Primary Site Contact

Tasks :

• Constant on-site availability

• Authorization to access the ChargePilot web portal for monitoring and control:

  • Simple tasks such as RFID management (create, modify, delete).

  • Remote start, stop, reboot when something is not working

• Contact person for the ChargePilot support team

• Authorized to perform minor electrical tasks:

  • Check network connection

  • Connecting and disconnecting the power connection

  • Alternatively, delegate the steps to someone who will perform electrical tasks on site.

Be informed of errors before they are discovered

Need support beyond your web portal monitoring? 
Not a problem with our ChargePilot® fault management!
 

ChargePilot® offers 24/7 remote support that immediately reports any faults to the remote support team. This team takes immediate action (remote start, stop, and reboot) to correct the fault. If the actions do not resolve the fault, a ticket will be opened informing you and our technical experts (available 8/5) of the fault. You will receive an email notification regarding the existing error as well as instructions with the first steps for possible on-site troubleshooting.

This way, you'll receive updates about the fault before your drivers notice it: 

A must-have for every fleet manager. 
We'll take care of the necessary administrative tasks. 
Charging electric cars on-site has many advantages. However, it creates ongoing administrative tasks that must be taken care of. 
Don't want to manage your RFID management yourself? If necessary, The Mobility House will take care of creating, processing, and deleting RFID cards for your ChargePilot® charging location. 
The Mobility House is also happy to take care of the ongoing maintenance of your charging stations through firmware updates. 
Error analysis to help with prevention. 
You know the problem yourself: you want to charge, but the charging point reports an error. Often, these are recurring faults that paralyze operations. Our monthly error report helps you identify errors that occur regularly so you can resolve them in the long term. 
Need more details?