How do I replace a charging station?

This process is only available for admin users.

When a charging station is replaced, its charging station ID must also be updated in the ChargePilot® Dashboard to ensure proper communication between ChargePilot® and the charging station via OCPP. Follow these steps to complete the replacement process:

Step-by-Step Guide

Step 1: Replacing the Charging Station

• Replace the old charging station with the new one.
  
• Open the settings in the ChargePilot® Dashboard, select your site and update the charging station ID for the corresponding station by selecting the tab “Site Setup” and clicking on the old charging station.
  
• Set the desired fallback value for the new charging station. If no fallback value is set, the default value will apply: 6 A for AC charging stations, 32 A for DC charging stations
  
• Save the changes.
  
• The new charging station should come online in the ChargePilot® Dashboard within 5 minutes and be ready for use.

If the new charging station does not come online:

• Restart the charging station by tripping the corresponding fuse.
  
• If the station remains offline, restart the ChargePilot® Controller by tripping its fuse.

Step 2: Contact TMH Support

Contact The Mobility House (TMH) Support at helpdesk@mobilityhouse.com with the following information:

• Old charging station ID
  
• New charging station ID
  
• Site name (or serial number of the ChargePilot® Controller)

TMH Support will update the charging station ID in the internal error notification system.

Important: Without this information, error notifications for the new charging station will remain inactive until the charging station ID is updated internally.

Step 3: Additional Step for ABB AC Stations with Plug&Charge:

For ABB AC stations with Plug&Charge functionality: Ensure that the new, individual Plug&Charge RFID tag of the new station is stored in the RFID management section to enable Plug&Charge.