Firmware Update for Alpitronic

Modified on Wed, 20 Aug at 9:46 AM

Page Overview

Firmware version history

Recommended version	Firmware version	Critical bugfixes in this version	Known issues in this version
Compatible and supported
preferred	2.2.1	Sometimes the charging station sends a StopTransaction with a random TransactionId that does not match the transaction. Compatibility with CCV credit card terminal. Cybersecurity with CCS plug.	TriggerMessage for MeterValues was sometimes rejected by the charger
	2.2.0	Applicable to all HYC models from this firmware version onward
stable	2.1.0
	1.8.3		Missing StopTransaction in multiple transaktions.
Not supported
incompatible	2.3.4		Charging power exceeds TxProfile limit often
outdated	1.7.3 and below	The charging station does not increase the charging power beyond 50 kW.	TxProfiles were rejected → uncontrolled charging

Ensure that no cables are connected to your vehicle before or during the update. If cables are connected, the station might reject the update.
We recommend initiating the update with a limited number of charging stations before expanding it to the entire site.
Update Sequence
1. Check the charger having the firmware version ≥1.7.0
2. Upload the file HYC150_HYC300_SW_Update package_v2.2.0.trigger to the charger
3. Ensure the network connectivity and then contact Alpitronic to trigger the update from Hyperlog

There could be days of delay between the update confirmation and execution. Do not trigger repetitive update request during this period of time
Once the update begins, the process can take 30 min averagely or up to 4 hr with poor connectivity
Once updated to 2.2.0, a rollback/downgrade to previous versions will not be possible
A gradual rollout is recommended. i.e. batch update instead of bulk update

Current version	Update sequence
1.7.0 ≤ FW < 2.x	Follow the process above for updating to the latest compatible firmware version e.g. 2.2.0
< 1.7.0	Update to 1.7.0 Follow the process above for updating to the latest compatible firmware version e.g. 2.2.0

Current version	Update sequence
2.0 ≤ FW < 2.2.x	Update to the latest compatible firmware version
< 2.0	Update to 2.0 Update to the latest compatible firmware version

Link to the Firmware release notes

If you have general questions about how the firmware update works via the ChargePilot dashboard, you can find the appropriate explanation here: How do I update the firmware of a charging station?